You should read through the manual and the readme file on the CD before contacting Customer Support. Additionally, if you have internet access, check out our Top Solutions and/or search our troubleshooting database at: http://www.idsoftware.com/support Please ensure that your computer system meets the minimum system requirements that are listed on the bottom of the box. Our Customer Support representatives will not be able to help customers whose computers do not meet the requirements. So that we can better help you, please have the following information ready: -         Complete product title (include version number) -         Exact error message reported (if any) and a brief description of the problem -         Your computer’s processor type and speed (e.g. Pentium 200 MHz) -         Amount of RAM -         Make and model of your video and sound cards (e.g. Diamond Viper V770, Creative Sound Blaster Live Platinum) -         Make and model of your CD-ROM or DVD-ROM drive (e.g. Samsung SC-140) -         Operating system NOTE: Please do not contact Customer Support for hints/ codes/ cheats; only technical issues. NOTE: Internet/ e-mail support is handled in English only.
		http://www.idsoftware.com/support Our support section of the web has the most up-to-date information available including patches that can be downloaded free-of-charge. We update the support pages daily so please check here first for solutions. By selecting the game you are inquiring about you can view the Top Solutions for the game to date. If you don’t find your question/solution there try using the Search. NOTE: You must be at least the age of 13 years old in order for us to assist you when contacting Customer Support.